Website Operator

velmarden™ and velmarden.com are owned and operated by Shanghai Ji Lao Cheng Network Technology Co., Ltd. The owner and legal representative is Zhou Yonghui.

Acceptance of These Terms

By accessing or using the website, you agree to comply with these Terms and applicable law. If you do not agree, discontinue use of the website.

Eligibility

Independent purchasers must be at least 18 years old or have reached the legal age required to enter into a binding agreement. Younger users may use the store only with a parent or legal guardian's involvement.

Permitted Website Use

The website may be used for lawful personal shopping, product research, account management, order activity, customer support, and other legitimate activities connected with our services.

Prohibited Uses

• Violating applicable laws or regulations
• Committing fraud or submitting misleading information
• Attempting unauthorized access
• Introducing malware or harmful code
• Interfering with website security
• Collecting website data without authorization
• Infringing legal rights
• Unauthorized commercial use

Intellectual Property

The velmarden™ name, branding, website design, photographs, text, graphics, videos, logos, layouts, and original content are owned by, licensed to, or lawfully used by the store operator.

Protected material may not be copied, modified, republished, distributed, sold, or commercially exploited without authorization except where applicable law permits.

Accounts and Information Accuracy

You are responsible for providing current, complete, and accurate information. Account holders are responsible for protecting login credentials and reporting suspected unauthorized activity.

Customer Reviews and Content

Reviews, photographs, comments, and submissions must be lawful, accurate, and non-infringing. By submitting content for publication, you grant velmarden™ a non-exclusive license to host, reproduce, and display it for store operation and promotion.

Product Information

We make reasonable efforts to provide accurate product information. Colors and appearance may vary because of photography, lighting, screen settings, materials, packaging, and manufacturing differences.

Review age recommendations, supervision guidance, warnings, specifications, and care instructions before use.

Informational Content

Website information is provided for general product and shopping purposes. It is not intended to replace medical, legal, financial, or other qualified professional advice.

Third-Party Services and Links

Our store uses Shopify and may rely on third-party payment, fulfillment, shipping, analytics, support, security, communication, and advertising providers. Their services are governed by their own terms and policies.

Website Availability

We may update, maintain, modify, restrict, suspend, or discontinue website features where reasonably necessary. We do not guarantee that every feature will always be uninterrupted or error-free.

Website Security

We use reasonable measures intended to support security. No website, electronic communication, or online transmission method can be guaranteed completely secure.

Purchase Policies

Purchases are additionally governed by our Terms and Conditions, Shipping Policy, Return and Refund Policy, Privacy Policy, and Payment and Security Policy.

Disclaimers and Liability

To the fullest extent permitted by law, the website is provided without warranties beyond those expressly stated or legally required. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from website use.

Applicable Law and Disputes

These Terms are subject to applicable law and mandatory consumer rights. If a dispute arises, contact customer support so the matter can first be reviewed in good faith.

Updates and Contact Information

We may update these Terms when our website, technology, services, business practices, or legal requirements change.

Email service@velmarden.com or call +86 181 2624 6366. Customer service is available 24 hours a day, 7 days a week.