Last updated: September 16, 2026
Store operator: Shanghai Ji Lao Cheng Network Technology Co., Ltd.
Brand: velmarden™
SECTION 01Information We May Collect
- Name, email, telephone number, billing address, and shipping address
- Order, transaction, shipping, return, and refund information
- Customer-account and support communications
- Device, browser, IP address, cookies, and website interactions
- Payment-related information required by Shopify and payment providers
velmarden™ does not store complete credit or debit card numbers on its own servers.
SECTION 02How Information Is Collected
Information may be collected directly from you, automatically through cookies and similar technologies, or from Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction.
SECTION 03How We Use Information
- Process, verify, fulfill, and deliver orders
- Provide order confirmations and tracking updates
- Respond to customer inquiries
- Review returns, refunds, disputes, and payment questions
- Prevent fraud and security incidents
- Improve the website and shopping experience
- Meet legal, accounting, and regulatory obligations
SECTION 04Cookies and Similar Technologies
Our store may use cookies, pixels, logs, and similar technologies for website functionality, shopping carts, checkout, preferences, analytics, security, fraud prevention, and advertising where permitted.
SECTION 05Service Providers and Disclosure
Information may be disclosed where reasonably necessary to Shopify, payment providers, carriers, warehouses, fulfillment partners, customer-service providers, hosting and security providers, professional advisers, and government authorities where required by law.
SECTION 06Sale, Sharing, and Targeted Advertising
We do not rent personal information to unrelated third parties for their independent use. Certain advertising-related disclosures may be treated as a sale or sharing under applicable U.S. state privacy laws.
SECTION 07Shopify
Our online store uses Shopify infrastructure. Information required to operate the store and complete purchases may be processed by Shopify and applicable service providers.
SECTION 08Data Retention
Information is retained for as long as reasonably necessary for transactions, customer support, accounting, taxation, fraud prevention, dispute resolution, agreement enforcement, and legal obligations.
SECTION 09Your Privacy Rights
Depending on applicable law, you may have rights to request access, correction, deletion, portability, consent withdrawal, or an opt-out from certain sales, sharing, or targeted advertising. Identity verification may be required.
SECTION 10Children's Privacy
Although we sell baby and family products, our online store is intended for adult purchasers. We do not knowingly collect information directly from children in a manner prohibited by applicable law.
SECTION 11Information Security
We use reasonable administrative, technical, and organizational measures intended to protect information. No electronic storage or transmission method can guarantee absolute security.
SECTION 12International Processing
Information may be processed or stored outside your state or country. Appropriate measures will be used where required by applicable law.
SECTION 13Policy Updates
We may revise this policy to reflect changes in operations, technology, services, or legal requirements. The current version will be posted on this page.
SECTION 14Privacy Requests
Email service@velmarden.com or call +86 181 2624 6366. Customer service is available 24 hours a day, 7 days a week.
Company DetailsBusiness Information
Legal Company Name
Shanghai Ji Lao Cheng Network Technology Co., Ltd.
Business Address
Room 208, 2nd Floor, Building 2, No. 692 Yongjia Road, Xuhui District, Shanghai, China
Customer Service Hours
24 hours a day, 7 days a week