Payment Methods
Available payment methods are displayed during checkout. Options may vary by location, currency, device, order details, and the payment services enabled when the order is placed.
Payment & Security
♡ velmarden™ Checkout Information
Payment & Security
Learn how payment methods, transaction authorization, order totals, and checkout security are handled.
🔒Secure CheckoutProcessed through Shopify and applicable payment providers
♡Clear Order TotalYour complete total appears before payment
★Payment OptionsCurrent available methods appear at checkout
Payment Authorization and Verification
Orders may be subject to payment authorization, identity verification, and fraud-prevention review. A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold.
Checkout Security
Checkout is processed through Shopify and applicable payment providers using technical and organizational security measures intended to protect transaction information.
velmarden™ does not store complete credit or debit card numbers on its own servers. We will not ask you to email a complete card number, security code, or online banking password.
Prices and Final Order Total
Before payment is submitted, checkout displays product prices, shipping charges, applicable taxes, discounts, and the final order total. Prices are displayed in U.S. dollars unless another currency is clearly shown.
Financial-Institution Charges
Your financial institution may impose foreign-exchange, international-transaction, currency-conversion, or other fees. These charges are not controlled or collected by velmarden™.
Discount Codes and Promotions
Valid promotional codes should be entered before checkout is completed. Offers may have expiration dates, eligibility requirements, exclusions, minimum purchases, or usage limits.
Declined, Pending, or Duplicate Charges
If payment is declined, verify your billing information and contact your bank if needed. Pending amounts may be temporary authorizations rather than completed charges.
If you believe you were charged more than once, contact us with your order number and relevant transaction details. Do not email complete card credentials.
Order Confirmation
After successful submission, an order confirmation will normally be sent to the checkout email address. Check your spam or junk folder if it does not appear.
Payment Questions
Email service@velmarden.com or call +86 181 2624 6366. Customer service is available 24 hours a day, 7 days a week.
Business Information
Brand Name
velmarden™
Legal Company Name
Shanghai Ji Lao Cheng Network Technology Co., Ltd.
Owner
Zhou Yonghui
Website
velmarden.com
Business Address
Room 208, 2nd Floor, Building 2, No. 692 Yongjia Road, Xuhui District, Shanghai, China
Customer Support Email
Customer Support Phone
Customer Service Hours
24 hours a day, 7 days a week
