Contact Us
velmarden™ · Customer Care
How Can We Help?
Have a question about a baby or maternity product, an existing order, payment, shipping, tracking, returns, or refunds? Our customer-support team is here to help.
Get in Touch
Friendly Support for Growing Families
Contact us for product information, order assistance, payment questions, delivery updates, returns, refunds, or other store-related support.
Phone Support
Support Hours
Customer service is available 24 hours a day, 7 days a week.
📦 Questions About an Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer-support team locate and review your purchase more efficiently.
♡ Problems With an Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.
- Your order number
- A clear description of the issue
- Relevant photographs or videos
- A photograph of the shipping label and exterior packaging
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Company Details
Business Information
velmarden™
Brand Name
velmarden™
Legal Company Name
Shanghai Ji Lao Cheng Network Technology Co., Ltd.
Owner
Zhou Yonghui
Website
velmarden.com
Business Address
Room 208, 2nd Floor, Building 2, No. 692 Yongjia Road,
Xuhui District, Shanghai, China
Customer Support Email
Customer Support Phone
Customer Service Hours
24 hours a day, 7 days a week
Before Returning an Item
Please contact customer support before shipping any merchandise. Do not automatically send returns to our registered business address. Once an eligible return request is approved, customer support will provide the appropriate return instructions and return destination.
